Krankentransport/Krankenfahrt

• Guidelines of the Federal Joint Committee on the prescription of patient transportation, patient transportation services and ambulance services in accordance with Section 92 (1) sentence 2 no. 12 SGB V
• § Section 60 of the Fifth Book of the Social Code (SGB V)

If you or a relative need to be transported in connection with the treatment of an illness because this journey cannot be carried out privately, you will need an ambulance or an ambulance ride (e.g. ordered by the doctor treating you).

Patient transportation includes journeys for illnesses that require the accompaniment of medical personnel or the special equipment of an ambulance.

An ambulance journey is any other journey made by a sick person, e.g. by cab.

If you or a relative require transportation in connection with a health insurance benefit for compelling medical reasons, the health insurance fund will cover the travel costs for

• Services that are provided on an inpatient basis,
• ambulance trips to hospital even if inpatient treatment is not required,
• other journeys by insured persons who require specialist care or the special facilities of an ambulance during the journey or for whom this is to be expected due to their condition, and
• journeys of insured persons to outpatient medical treatment, to pre- or post-inpatient treatment or to outpatient surgery in hospital, if this avoids or shortens full or partial inpatient hospital treatment that is actually necessary or if this cannot be carried out.

In case of doubt, you will have to pay for transportation services for outpatient treatment that you arrange without consulting your health insurance fund. Therefore, please clarify with your health insurance company beforehand whether and to what extent it will cover the costs. If you are currently receiving benefits from a social welfare provider, it is also worth asking them.

Please note: Do not confuse patient transportation with "calling an ambulance/rescue service", which you order in an acute emergency (see service description: "Rescue service").
Patient transportation is intended for people who need medical care and are unable to use a cab due to their condition.

The driver of the ambulance needs the following information to settle accounts with your health insurance company

• Your name, address and date of birth
• Address of the health insurance company
• Number of the exemption card, if applicable
• Your signature on a billing document
• and the doctor's prescription

You pay the co-payment in accordance with Section 61 of the Fifth Book of the German Social Code (SGB V) up to a maximum of EUR 10.00, but within the limits of your financial burden in accordance with Section 62 SGB V. You can find more information on this on the website of the Federal Ministry of Health.

Obtain a "medical transport prescription" from your doctor, which you should carry with you on every journey and show to the driver. After the journey, submit the medical prescription to your health insurance company for settlement.

The "prescription for medical transportation" generally applies to a return journey.

Ambulance transports are carried out by the known rescue services and must be requested via the responsible central control center; this can also be reached by telephone under the service number 19222 or the emergency number 112.

Ambulance services are provided by local cab companies (request directly from the company).

Please contact your doctor if you need to be transported or driven by ambulance. Your doctor will issue you with a corresponding prescription, regardless of the means of transportation you choose.

Transportation for outpatient treatment also requires the approval of your health insurance company.