Anzeige von Unregelmäßigkeiten bei einem erlaubten Glücksspielanbieter durch den Spielenden Entgegennahme
Hamburg
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99089160261001
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Typ 4a
Inhalt
<div lang="en-x-mtfrom-de">Notification of irregularities at a permitted gambling provider by the player acceptance</div>
<div lang="en-x-mtfrom-de">As a player, report irregularities at a permitted gambling provider</div>
Begriffe im Kontext
<div lang="en-x-mtfrom-de">Gambling</div> (Synonym), <div lang="en-x-mtfrom-de">gambling event</div> (Synonym), <div lang="en-x-mtfrom-de">online gambling</div> (Synonym), <div lang="en-x-mtfrom-de">Anonymous Notes</div> (Synonym), <div lang="en-x-mtfrom-de">Anonymous whistleblower gambling</div> (Synonym), <div lang="en-x-mtfrom-de">whistleblower gambling</div> (Synonym), <div lang="en-x-mtfrom-de">Report gambling irregularities</div> (Synonym), <div lang="en-x-mtfrom-de">Notice gambling irregularities</div> (Synonym)
Fachlich freigegeben am
24.06.2022
Fachlich freigegeben durch
nicht vorhanden
§§ 6a ff State Treaty on the New Regulation of the Gambling Sector in Germany (GlüStV 2021)
https://www.landesrecht-hamburg.de/bsha/document/jlr-Gl%C3%BCStVtrHA2021pP6a
https://www.landesrecht-hamburg.de/bsha/document/jlr-Gl%C3%BCStVtrHA2021pP6a
If you, as a player, have information about irregularities in an offer or event of a permitted game of chance, you can report this to the relevant authority.
If you are dissatisfied with a gambling offer, first report this directly to the provider. If you do not receive a response or are dissatisfied with the solution offered, you can submit a complaint or report irregularities. Reports of irregularities in gambling are relevant, for example in the area of horse and sports betting, lotteries, online poker or virtual slot machine games. Your report can, for example, concern the following ambiguities:
- Uncertainty as to whether you have won
- amount of deposits and withdrawals
- the way your payments were managed
- General Terms and Conditions (GTC)
- bonus offers
- ID verification
- closing your account
- IT problems
- customer service problems
- You have verifiable evidence of irregularities in a gambling offer.
- You have contacted the provider but were unable to clarify the irregularities.
- You submit your report online or in writing to the responsible authority.
- If you wish, you can remain anonymous. Please ensure that your information does not allow any conclusions to be drawn about your personal data.
- If you use the online service, you will receive a reference number after submitting your tip, which you can use to make additions.
- The responsible authority will check your information and - if you provide your contact details - will contact you with further questions if necessary.
- The online service offers you the opportunity to set up an anonymous mailbox if you wish. The responsible department can send you feedback or queries in this regard.
- If necessary, the responsible authority will initiate further steps. You will not necessarily receive information about the further course of the procedure.
Make your report at the earliest if you have not received any response from the provider after a waiting period of 8 weeks or if you are dissatisfied with the result and an alternative dispute resolution body does not produce any result.
- The online service is a whistleblower system. You cannot file a police report through it.
- The Authority for the Interior and Sport (BIS) in Hamburg is responsible for the formal review and approval (accompanying specialist authority in the implementing country). The State Administration Office of Saxony-Anhalt is responsible for the content. The Joint Gambling Authority of the States is responsible for providing information about the online service.
- If you are dissatisfied with the gambling offer, you should always contact the provider directly
- If the provider does not respond or does not offer an acceptable solution, a complaint or report of irregularities can be submitted to the higher supervisory authority.
- uncertainty about profit
- amount of deposits and withdrawals
- the way payments were managed
- General Terms and Conditions (GTC)
- bonus offers
- ID verification
- closing the account
- IT problems
- customer service problems