Eine Beschwerde zu einem technischen Aufsichtssystem anzeigen

§ Sections 6c, 6h, 6i (2) of the State Treaty on Gambling 2021 (GlüStV 2021)

https://www.landesrecht.sachsen-anhalt.de/bsst/document/jlr-Gl%C3%BCStVtrST2021rahmen

If you have any information on the accessibility of the central files, you can submit it.

If you notice that you do not have access to the relevant account or central files when managing player data (e.g. changing limits or changing player data), inform the joint gambling authority of the countries with your complaint.

Your complaint could, for example, relate to the following

• Making a deposit
• Change limit
• Set player ACTIVE
• Create player
• Set player INACTIVE
• Delete player
• Change player data
• Change player ID
• Find player ID

Information on the accessibility of central files in the areas of horse and sports betting, lotteries, online poker or virtual slot machines is relevant.

Optional: supporting documents for the incident (available in various common file formats)

No requirements need to be met.

There are no costs.

There is no deadline.

None

• Reporting a complaint about a technical supervisory system Acceptance
• Anyone can provide information on the accessibility of the central files.
• Online and fully anonymous if desired
• No police report
• No complaint about game providers that could be resolved elsewhere and bilaterally
• Responsible: Joint Gaming Authority of the federal states (GGL) based in Halle (Saale), Saxony-Anhalt

Please contact the Joint Gaming Authority of the federal states.

Joint gambling authority of the federal states, Halle (Saale) in Saxony-Anhalt